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Cookie Policy

How we use cookies and similar technologies on our website

Last Updated: January 1, 2025

This Cookie Policy explains how EllenaCat Solar Limited ("we", "us", "our") uses cookies and similar technologies when you visit our website ellenaccat.com ("Website"). This policy should be read alongside our Privacy Policy and Terms of Service.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about user behavior and preferences.

Types of Cookies

  • Session Cookies: Temporary cookies that expire when you close your browser
  • Persistent Cookies: Cookies that remain on your device for a set period or until you delete them
  • First-Party Cookies: Cookies set by our website directly
  • Third-Party Cookies: Cookies set by external services we use

2. How We Use Cookies

We use cookies for several purposes:

  • To enable essential website functionality
  • To remember your preferences and settings
  • To analyze website traffic and performance
  • To improve user experience
  • To provide personalized content
  • To measure the effectiveness of our marketing campaigns

3. Categories of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the basic functionality of our website and cannot be disabled.

Purpose:

  • Enable core website functionality
  • Remember your cookie preferences
  • Maintain security and prevent fraud
  • Enable form submissions

Examples:

  • Session management cookies
  • Cookie consent preferences
  • Security tokens
  • Load balancing cookies

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Purpose:

  • Analyze website traffic and user behavior
  • Identify popular content and pages
  • Detect and fix technical issues
  • Measure website performance

Examples:

  • Google Analytics cookies
  • Page view tracking cookies
  • Error reporting cookies
  • Performance monitoring cookies

3.3 Functionality Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences.

Purpose:

  • Remember your language and region preferences
  • Personalize content based on your location
  • Remember form data to improve user experience
  • Provide social media integration

Examples:

  • Language preference cookies
  • Location-based service cookies
  • Social media integration cookies
  • Accessibility preference cookies

3.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and measure the effectiveness of advertising campaigns.

Purpose:

  • Display relevant advertisements
  • Measure advertising effectiveness
  • Prevent repeated display of the same ads
  • Enable retargeting campaigns

Examples:

  • Google Ads cookies
  • Facebook Pixel cookies
  • Retargeting cookies
  • Campaign tracking cookies

4. Third-Party Cookies

We use several third-party services that may set cookies on your device:

4.1 Google Analytics

  • Purpose: Website analytics and traffic analysis
  • Data Collected: Page views, session duration, bounce rate, user demographics
  • Retention: 26 months
  • Privacy Policy: Google Privacy Policy

4.2 Google Ads

  • Purpose: Advertising and conversion tracking
  • Data Collected: Click behavior, conversion data, demographics
  • Retention: 90 days to 2 years depending on the cookie
  • Privacy Policy: Google Privacy Policy

4.3 Social Media Platforms

  • Facebook: Social media integration and advertising
  • LinkedIn: Professional networking and B2B advertising
  • YouTube: Video content and advertising
  • Twitter: Social media integration and advertising

5. Cookie Consent and Management

5.1 Your Consent

When you first visit our website, you'll see a cookie banner that explains our use of cookies. You can choose to:

  • Accept All: Allow all cookies including analytics and marketing cookies
  • Necessary Only: Allow only essential cookies required for basic website functionality
  • Cookie Settings: Customize your cookie preferences by category

5.2 Managing Your Preferences

You can manage your cookie preferences at any time by:

  • Clicking the "Cookie Settings" button in our cookie banner
  • Accessing cookie settings through your browser
  • Using browser extensions or privacy tools
  • Contacting us directly with your preferences

6. Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

  • View cookies stored on your device
  • Block all cookies or cookies from specific sites
  • Delete existing cookies
  • Set preferences for future cookie handling

Browser-Specific Instructions:

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Safari > Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

7. Impact of Disabling Cookies

Disabling certain cookies may affect your experience on our website:

7.1 Essential Cookies

If you disable essential cookies:

  • The website may not function properly
  • You may not be able to submit forms
  • Your preferences won't be saved
  • Security features may be compromised

7.2 Analytics Cookies

If you disable analytics cookies:

  • Your visits won't be tracked for analysis
  • We can't improve the website based on user behavior
  • Technical issues may take longer to identify

7.3 Marketing Cookies

If you disable marketing cookies:

  • You may see less relevant advertisements
  • You may see the same ads repeatedly
  • Retargeting campaigns won't work
  • Marketing campaign effectiveness can't be measured

8. Mobile Devices

Mobile devices may use different technologies for tracking:

  • Mobile App Identifiers: Device-specific advertising identifiers
  • HTML5 Local Storage: Similar to cookies but stored differently
  • Device Fingerprinting: Identifying devices based on technical characteristics

Managing Mobile Tracking:

  • iOS: Settings > Privacy > Advertising > Limit Ad Tracking
  • Android: Settings > Google > Ads > Opt out of Ads Personalization

9. Data Protection and Privacy

Cookie data is subject to our Privacy Policy and UK GDPR regulations:

  • We only collect necessary data for specified purposes
  • Data is stored securely and for limited periods
  • You have rights to access, correct, or delete your data
  • We don't sell personal data to third parties

10. International Transfers

Some of our third-party services may transfer data internationally:

  • Google services may transfer data to the US under adequacy decisions
  • Social media platforms may transfer data globally
  • We ensure appropriate safeguards are in place
  • You can object to international transfers

11. Children's Privacy

Our website is not intended for children under 16:

  • We don't knowingly collect data from children
  • Parents should monitor their children's internet use
  • Contact us if you believe we've inadvertently collected children's data

12. Updates to This Policy

We may update this Cookie Policy to reflect:

  • Changes in our cookie usage
  • New technologies or tracking methods
  • Updates to legal requirements
  • Changes to third-party services

We will notify you of significant changes through:

  • Website notifications
  • Email communications
  • Updated cookie banners

13. Your Rights

Under UK GDPR, you have several rights regarding cookie data:

  • Right to Information: Know what cookies we use and why
  • Right to Access: Request information about cookies set on your device
  • Right to Rectification: Correct inaccurate data
  • Right to Erasure: Request deletion of cookie data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Object: Object to processing based on legitimate interests
  • Right to Data Portability: Receive your data in a structured format

14. Opt-Out Resources

You can opt out of certain tracking through industry initiatives:

  • Network Advertising Initiative: NAI Opt-Out
  • Digital Advertising Alliance: DAA Opt-Out
  • European Digital Advertising Alliance: EDAA Opt-Out
  • Google Analytics: Google Analytics Opt-Out

15. Contact Information

For questions about our Cookie Policy or to exercise your rights:

EllenaCat Solar Limited

  • Address: 76 Stanway Rd, Headington, Oxford OX3 8HX
  • Phone: +44 7008819458
  • Email: [email protected]
  • Data Protection Officer: [email protected]

Regulatory Authority

You can also contact the Information Commissioner's Office:

  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

By continuing to use our website, you acknowledge that you have read and understood this Cookie Policy and consent to our use of cookies in accordance with the preferences you have set.

EllenaCat Solar

Leading solar panel installation company in Oxford, UK. Providing sustainable energy solutions since 2010.

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76 Stanway Rd, Headington, Oxford OX3 8HX | +44 7008819458